Free tracked US shipping on every order
Order Tracking
Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter your order number and email below to see the status of your shipment.
If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.
How tracking works
From checkout to your door
Use the link in your shipping email, or enter your order number and email in the form above.
- 1
Order placed
Your confirmation email arrives with your order number at the top.
- 2
Prepared
We prepare your order within 7-10 business days.
- 3
Shipped
A shipping email brings your tracking link. A new number can take 1-2 days to appear, and 3-5 working days to update.
- 4
On its way
US Standard delivery takes about 10-20 business days. Peak seasons can add 5-10 more.
Status decoder
What your tracking status means
Carriers word these a little differently, but most updates mean one of the following.
Label created
The carrier has your parcel's details. It may not have scanned the parcel itself yet.
In transit
Your parcel is moving between carrier hubs. There can be several days without a new scan, especially between countries.
At a local facility
Your parcel has reached your area. The final delivery is often made by your local postal service.
Out for delivery
Your parcel should arrive that day.
Delivered
Not there? Check your mailbox, door and neighbours, then contact the carrier and us. We cannot cover theft after delivery.
Attempted or exception
The carrier could not deliver, for example nobody was home or the address was incomplete. Contact the carrier to arrange delivery, and let us know.
Troubleshooting
Something does not look right?
Tracking not updated
Allow 1-2 days for a new number to appear and 3-5 working days for it to update. Still nothing after a few days? Contact the carrier, then us.
More than one parcel
An order can ship in more than one parcel, each with its own tracking number. Check your emails for each number.
Wrong address
Write to us right away: we can change it within 6 hours of the order. If an address stops delivery, we email you, so keep an eye on your inbox.
Late or lost parcel
Contact us with your order number. If a Standard or Premium order has not arrived 45 business days after the order date, you can claim a replacement or refund until day 60 (Eco: from day 60 to day 90).
Where do I find my order number?
At the top of your order confirmation email.
I cannot find my confirmation email
Check your spam folder. If it is not there, contact us with the email address you used at checkout.
Which email do I enter in the form?
The one you used at checkout, together with your order number.
Can I still change my order?
Within 6 hours of placing it you can change the product option or the shipping address. See the Refund Policy for the details.
Where are the delivery times?
In our Shipping Policy. The options for your address are shown at checkout, and your order confirmation shows an estimated delivery date.